Shipping and Returns
Shipping Info (Canada & US)
Please allow 2-3 business days for us to prepare your order for shipment. After your order is shipped, you'll receive an email with tracking information. Most Canada orders will arrive in 2-7 business days after they are shipped. Most US orders will arrive in 4-9 business days after they are shipped.
Your satisfaction of our products are most important to us. If you are in slight in dissatisfaction with your order, please send us an email to firstname.lastname@example.org within 14 days of delivery and we will give you an instruction how you can return the products. To receive a full refund of the purchase price (minus shipping), all items must be received back in new condition. At our discretion, partial refunds will be issued for use or damage. Rest assured, we are happy to discuss the condition of your board prior to your return if you have any concerns. Refunds issued may take up to 10 days to process.
We can easily exchange your new order within 14 days of delivery for any other product of your choice. Please indicate the reason for the exchange in an email to email@example.com with your original order number and we’ll send you instructions on how to proceed. Shipping charges for the original and exchanged boards delivered is responsible by the buyer.
As many countries have different customs and duties for international purchases, we advise you to review your country's customs policies as we may not be well aware or responsible for the payment for those customs and duties fees.